Our shipping costs are based on the weight of the order and the destination. We keep our delivery costs as low as possible. All delivery will be calculated at the checkout.
We ship orders using Royal Mail First Class post
Shipping within the UK is free for orders of £20 and over use the code 'HELLOSPRING' at checkout to take advantage of this offer.
We aim to dispatch orders within 1-3 business days. Items that are made to order can take up to one week to ship. Orders being sent to a UK address are usually delivered within 1-3 days, but international orders can take up to two weeks to be delivered – please allow up to 3-4 weeks in transit to be safe!
Duties & Taxes
Please note that if your order is being shipped outside of the UK or the EU, it is subject to duties and import taxes which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country.
Returns and exchanges
Katy Pillinger Designs will gladly accept returns and cancellations
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
I cannot accept any refunds for items that have been personalised or made with specific personal requests.
Please note that some products are handmade by me, so each individual item will be slightly different. If you order from my handmade ceramic collection, due to their handmade nature some products may appear slightly different from that of the photo in my shopfront. Although I try to maintain as near to the advertised image as much as possible.
Postage & Packaging Costs: My Postage cost vary according to the size and weight of the product. I make my costs as fair as possible. They include packaging.
All READY TO SHIP items will aim to be posted within 2 days of payment received except made to order items which may take a little longer.
How long will it take for my order to arrive?
All UK orders are normally dispatched next working day, so should arrive within 1 - 3 working days (although I can not guarantee this as it may depend on the time of year and the Royal Mail).
All International orders are also normally dispatched next working day.
Orders to the US usually take about 5-10 working days, but have been known to take up to 28 working days. So please order in plenty of advance to avoid disappointment.
Orders to Europe are dispatched next working day and usually take about 5 - 10 working days to arrive but this can not be guaranteed and may depend upon your postal system.
All other International orders are estimated to arrive within 5 - 28 working days.
When will i get my refund?
Please allow time for your refund to be processed by your bank or credit card company as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please don't hesitate to contact us using the contact form in the About section.
Can I return sale items?
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
23 Market Street